megaace Frequently Asked Questions

megaace requires a valid Philippine government-issued ID for KYC verification. Accepted documents include your PhilSys National ID, passport, UMID, SSS card, PRC ID, driver's license, or voter's ID. You will need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the document. Verification is typically completed within 24 hours on business days.

On the megaace Login page, click "Forgot Password" below the login fields. Enter the email address linked to your account and we will send a secure password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder. Still having trouble? Open the live chat and our support team will assist you immediately.

No. megaace strictly enforces a one-account-per-player policy. Each player is allowed only one registered account, tied to one verified identity. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses. If you accidentally created two accounts, contact support immediately to resolve the situation.

You can request a permanent account closure at any time by contacting megaace's support team via live chat or email. Before closing, withdraw any remaining real-money balance from your wallet. If the closure is related to problem gambling, our team can also activate a self-exclusion instead, which may better suit your situation. Account closure requests are processed within 48 hours and are irreversible once confirmed.

GCash deposits on megaace are processed in real time — funds appear in your wallet within seconds of a successful transaction. The same applies to Maya and GrabPay. If your GCash deposit is not reflected after five minutes, do not deposit again. Instead, take a screenshot of the GCash transaction reference and send it to megaace support via live chat for immediate manual verification.

Withdrawal processing times on megaace depend on your chosen method. GCash and Maya withdrawals are typically credited within 15 to 60 minutes after approval. BPI and BDO bank transfers are processed within 1 to 3 business days. Metrobank and other local bank transfers may take up to 3 business days. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays in processing.

megaace does not charge any platform-side fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash occasionally charges a small cash-in fee depending on your funding source. We recommend checking your e-wallet or bank's current fee schedule. The amount you request to withdraw is the amount megaace will send, with no deductions on our end.

As a general rule, megaace requires that your first withdrawal be processed back to the same payment method you used for your deposit. This is a standard anti-money-laundering requirement. Once your account has a verified withdrawal history, you may request to add an alternative withdrawal method — such as switching from GCash to a BDO bank account — by submitting the new account details to our support team for verification.

The minimum withdrawal on megaace is ₱200 for GCash and Maya. For BPI, BDO, and Metrobank bank transfers, the minimum is ₱500. There is no limit on the number of withdrawals you can make per day, but total daily withdrawal amounts may be subject to review for accounts that have not yet completed full KYC verification. Fully verified accounts enjoy higher daily withdrawal caps.

Yes. megaace is fully optimized for mobile browsers on both Android and iOS devices. You can access the complete game library — slots, live casino, bingo, sabong, and sports betting — directly from your phone's browser without downloading any app. The mobile experience is smooth on most mid-range Android phones common in the Philippines. Simply navigate to the megaace website on your mobile browser and log in to your account.

megaace offers live online sabong (cockfighting) streaming with real-time betting. Matches are streamed live from licensed cockpits across the Philippines. You can place bets on Meron (the favored rooster), Wala (the underdog), or a Draw before each fight begins. Odds are displayed in real time and update as the fight approaches. Winnings are credited to your megaace wallet immediately after each match result is confirmed by the officiating arena.

Yes. megaace's sportsbook covers PBA (Philippine Basketball Association) games during active conference seasons, alongside NBA, UFC, and international football. You can bet on game winners, point spreads, over/under totals, and player prop markets depending on availability. PBA game lines are typically posted 24 hours before tip-off. Live in-play betting is also available for selected PBA matches, letting you bet as the game unfolds.

All casino games on megaace — slots, live dealer tables, and RNG-based games — use certified Random Number Generator (RNG) technology from their respective providers. RNG systems are regularly audited to ensure outcomes are genuinely random and cannot be manipulated by the platform or individual players. Live casino games are streamed from real studios with physical cards and wheels, eliminating any algorithmic bias in those game types.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a certain number of times before you can withdraw any winnings derived from it. For example, if megaace gives you a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less.

Yes — in most cases, winnings generated from megaace free spins are subject to a wagering requirement before they can be withdrawn. The specific requirement varies per promotion and is always stated clearly in the bonus terms. Free spins are usually awarded on specific JILI or PG Soft slot titles. Winnings from free spins are typically capped at a maximum withdrawable amount, which is also disclosed in the promotion details.

If you accepted a bonus on your deposit, you generally cannot withdraw until the wagering requirements are met. However, you can choose to forfeit the bonus at any time through your account settings — doing so will remove the bonus balance and any associated wagering requirement, allowing you to withdraw your remaining real-money balance. Think carefully before forfeiting, as the bonus itself will be permanently lost and cannot be reactivated.

Yes. megaace operates a tiered loyalty program that rewards consistent play. As you wager on slots, live casino, sports betting, and other games, you accumulate loyalty points that contribute to your tier progression. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to special Philippine promotions tied to local events and holidays.

megaace operates within the applicable regulatory frameworks governing online gaming for the Philippine market. PAGCOR (Philippine Amusement and Gaming Corporation) is the national authority responsible for licensing and overseeing online gambling platforms that serve Filipino players. We align our operations, player protection policies, and responsible gaming practices with PAGCOR's guidelines. For specific regulatory questions, we recommend visiting PAGCOR's official website directly.

Log in to megaace and go to Account Settings, then select the Responsible Gaming section. Choose "Self-Exclusion" and pick your preferred period — options range from 7 days up to permanent closure. Your account is locked immediately upon confirmation. Alternatively, simply open the live chat and tell our support team you want to self-exclude — they will process it on the spot, no questions asked. Self-exclusions cannot be reversed during the active exclusion window.

Yes. megaace provides free deposit limit controls accessible from your Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps in Philippine Peso. Once your limit is reached, further deposits are blocked until the period resets. You can lower your limit instantly, but increasing a limit requires a mandatory 24-hour cooling-off period before it takes effect — a deliberate step that gives you time to reconsider.

Several resources are available to Filipino players who need support. PAGCOR's Responsible Gaming unit provides guidance and can refer you to professional counseling services. The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline and offers counseling for behavioral issues including problem gambling. Gamblers Anonymous Philippines holds support group meetings in Metro Manila, Cebu, and Davao. megaace's live support team can also provide direct referrals on request — we are here to help, not to judge.